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Or, if you have another computer we could install the printer on there temporarily to complete the quality troubleshooting. ![]() So, with that being said, I can either offer you some additional troubleshooting steps in an effort to get your Printer Assistant software functioning again for you to continue troubleshooting your printer. The challenging part is because your product only offers basic features we rely on the Printer Assistant software to run the print quality troubleshooting steps to ideally resolve this black printing issue. Should this be the case, than a whole unit replacement may be needed. If you try a new black cartridge and the issue persists, than we know that this issue is being caused by the printer. Unfortunately, this issue is usually due to a defective cartridge or a defective print system within your printer. The dilemma is, the black ink printing issue is hardware related on your Deskjet. I'm sorry to hear that the patch still didn't resolve your Printer Assistant error. Please respond to this post with the result of your troubleshooting. This includes any sub-steps under the listed Solutions. Once the support document opens please run through Solution one, Solution six, Solution seven, and Solution eight. This issue may be due to a cartridge issue or a print system hardware issue within your actual printer. Once the software opens can you please click here to access the print quality troubleshooting steps to correct the black printing issue. Once the installation is complete can you please open the Deskjet software to ensure that the software is opening properly.
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